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Online Booking – Account Manager

Vacature: Online Booking / Account Manager

— Update March, 2018: This vacancy has been fulfilled! —

 

January, 2018 – Amsterdam

The Friendly Host – Amsterdam

Company Overview / About us

The Friendly Host is an ambitious, young, growing startup that focuses on managing short stay / holiday rental of apartments in Amsterdam. Due to the increased popularity of online marketplaces such as Airbnb, we are operating within a fast growing market in providing services in this field. Our focus lies on serving homeowners who wish to rent out their home while they are on holiday, without all the hassle. The Friendly Host distinguishes itself by keeping a critical eye on the online screening of our guests. Our aim on sustainable growth, enables us to build stable relationships with our customers. In order to realize future growth, we are looking for a new team member.

Position Description

Are you service-focused and friendly? Can’t wait to help our customers to realize more bookings and assist our guests from all over the world with their booking requests? Are you adventurous, ambitious and eager to display and learn new skills around project management, process innovation and client management in a fun and fast moving environment? Then this might just be the job for you!

The Friendly Host is looking for an Online Booking / Account Manager to join our team:

  • A multitasker, able to manage 30+ accounts at online platforms such as Airbnb.
  • A people-person with the ability to screen guests, answer questions and help provide a smooth booking process for guest, client and office team.
  • A customer service tiger who is able to handle complaints (and compliments) well.
  • A hands-on person who is able to act quickly and can improvise in urgent situations.
  • A cool headed person who can work  accurately and meticulously at all times.
  • A Friendly “office” Host, always happy to answer questions and requests from our customers in an efficient and service oriented manner.
  • A tower of strength, able to work structurally and come up with creative solutions, even in times of (mild) chaos.
  • A change driven person, who after spotting inefficiencies, can take the necessary steps to effect change
  • A go-getter who wants to grow in a very dynamic environment.
  • A writer with fluency in both Dutch & English.

Position Requirements

  • MBO / HBO study completed or HBO level work experience
  • Starter / fresh start in dynamic industry
  • Preferably based in Amsterdam
  • Fluent in English & Dutch
  • You’re a big fan of Airbnb!

Level of education

MBO / HBO

What do we offer?

  • A unique chance to become part of our fast growing startup and join our young & ambitious team (work hard play hard) – with the possibility to start soon!
  • 36 hour workweek – 4 weekdays of which two/three from 09.00-18.00 and one/two from 13.00-22.00 and currently one 8 hour weekend shift, every 5th weekend day between 10.00 – 22.00.
  • Downtown Amsterdam office with outdoor garden amid other startups (we are located next to Waterlooplein)


Interested in working with us? Please send us your resume and application letter to jobs@thefriendlyhost.nl and we’ll be in touch soon after!

The Friendly Host
Singel 72A
1015 AC Amsterdam

Let op: Wij bieden onze diensten alleen aan binnen de ring van Amsterdam.

info@thefriendlyhost.nl 020 - 2297577 kvk 66079721

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Neem contact met ons op!